Refund policy

Refund can only be provided where we are unable to supply the advertised product. We are unable to provide a refund if the customer changes their mind.

The refund will be made in the same way as you originally paid and will be processed against the original credit cardholder details. It may take an additional 3 to 5 business days to process.

All return items must be returned in its original condition and original packaging, with the original receipt of purchase.

If you have any concerns about a wine or any wines you have purchased on AOCHEN WINES, please contact us to discuss via email info@aochenwines.com.au.